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Help Center

 

1.How does the paymentwall works?How can I contact the paymentwall after paid?

If you want to know more about paymentwall please visit www.paymentwall.com.

If you pay through paymentwall please

check your payment here.

 

2.Is my personal information safe here?

Sure, our store takes customers' privacy seriously. We NEVER leak any information of every customer to any other person.

 

3.Which payment methods do you accept?

We currently accept Paypal and Skrill are our preferred online payment methods for small to medium purchases.

 

4. If I still have any other questions, how can I contact the live chat?

You just need login our site, then you will find “LIVE CHAT” on our right homepage, click there and fill your information, you will get an operator to talk with you at most within 5 minutes.

 

5.Which servers do you supply on my game?

We offer supplies of game currency on all servers available. To see a list of available servers and the services offered, please select your game on the left of your screen.

 

6.How will I be paid for goods that I sell to us?

Payment for currency, items and accounts sold to us will be made via Paypal.

 

7.What time are you likely to call me regarding an order?

We are aware of vast time differences between certain countries, so we will strive to call you 30 minutes to 1 hour after your order is made to ensure you are available.

 

8.How can I contact you after my payment has been made?

You can opt to contact us via Live Help, e-mail or telephone (contact details can be found in the Contact Us section). Please quote your order number to ensure that your enquiry is dealt with swiftly.

 

9.Will my account get banned if I buy from 07runescapegold?

No. We have never been informed of any account bannings of 07runescapegold customers due to their dealings with us. We are a reputable company that does not engage in cheating, exploiting or phishing. We are proud of our company’s reputation and we will continue offering a safe, quality service to our customers, whilst combatting scammers and fraudsters.

 

10.Why do you sometimes need to call me when I've made an order?

1) There may have been an error on your order, a mis-spelt character name or complications with payment.
2) If you have been unavailable to receive your order, we may call you to ask you to collect your order ingame, if remote delivery is not available.
3) For larger orders, we must confirm your identity and legitimate possesion of the card or Paypal account you are using to pay. This serves to decrease fraud and deter scammers.
4) If you are worried about an order or have not managed to resolve an issue via e-mail, we may call you to assure you and help resolve any problems you are having.

 

11.Why I haven't received my order yet?

(1)Your order has some trouble,we need double check it by phone.or you can call me,415-504-3406.
(2)Your character is wrong,please tell me the right one.
Your faction and server is wrong,pleae tell me the right one.
(3)Your payment is pending,it needs 3-7 days to clear.When your payment is cleared,we will send the gold to you as soon as possible.
(4)Because we can not contact you in the game,you have not received the order

 

12.How do you derliver the gold?

We will trade with you face to face in the game.

 

13.How can I get a coupon for my order?

Our guy will offer you a coupon code in live chat or email after you place the first order, you can use it to get 5% coupon in your following orders forever. You can also recommend the code to your friends and other players to use.

 

14.Why do you need a phone number?

In order to deliver the gold to you in time,we need your phone number so that we can contact you at any time.

 

15.How to send money with Western Union

It is simple to send money in person through Western Union.
Just follow these steps:
Step1:Go to a local participating Western Union Agent Location.
Step2:Fill out the required form.Then, simply show the Agent clerk your identification card.
Step3:Give the Agent clerk the form, cash and sign the receipt.
Step4:Get the MTCN (Money Transfer Control Number) from the receipt.
Step5:Go back to Live Help with the MTCN and your order details.After the verification the operators will arrange the delivery of your order.
Our information is as follows; First name:Cuiliu,Last name:Liang,City: Hefei, State: Anhui, Country: China.

 

16.I understand it takes multiple days to level my character, but I want to play with my friends during the week; am I able to play while you are leveling up my character?

We suggest not log in during leveling, you can check status on live chat. If you really want to log in, contact our live chat first, we will arrange for you.

 

Come to runescapepal.com please, you will enjoy the most excellent service here: the fastest delivery of runescape gold and RS 07 gold , 100% security, the lowest price, safest rs 07 accounts and 24/7 live chat support. We will try our best to get your 100% satisfaction and that is the aim to us all the time.

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